Vimeo Video's not displaying

For some reason our Vimeo video’s are no longer displaying. I’m using the video element. Under player sources I have this: https://vimeo.com/237341801. All I get is a white screen. Any suggestions? Video is on the home page: https://natlvtn.org/

Hi There,

Could you please try the embed code instead?

If it still doesn’t work, please provide us with your admin account so we can take a closer look.

Thanks.

I am having this same issue! Please help.

I have the same issue also.

Hello @jaycole @webservant,

Thanks for asking. Have you tried out the solution mentioned above by my colleague? Can you please let us know the outcode? If you still face issues, please create a separate ticket and share website URL and other relevant details for us to take a closer look.

Thanks.

Thanks for getting back to us!

I just tried the solution from above but was not able to fix the issue. This may be a silly question, what is an outcode? Just so I can provide the proper information you need so this issue can be properly troubleshooted.

I would, but the code is cut off on the top and bottom and I’m not sure where you want me to plug this in.

Hi @webservant

Sorry for the confusion, what Prasant meant is the Embed Code. Please share us your embed code so we can test it on our end. Or give us a link to your Vimeo video.

@jaycole I just replied to your own thread.

Have a great day,
Cheers!

Thank you for the response, here is the vimeo link for you:

Hi There,

That video works on our end, please use the embed code and paste it into an Embedded Video element or Classic Embedded Video element.

<iframe src="https://player.vimeo.com/video/251065321" width="640" height="360" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

You can follow the same solution we provided to Jaycole here.

Hope it helps,
Cheers!

I have placed the embed code here and unfortunately still get an issue with the video displaying on the website. Here is a screenshot on where I placed the embed code:

Hi There,

In that case, please create your own thread and provide us the site URL and login credentials on your own thread on a secure note, so we can take a closer look. You can not provide us a secure note here because the original poster will see it.

How To Get Support

Thanks,

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.