Vimeo Video Not Playing

[donwattz1459]

Hello.

I am getting the following error on the console with this vimeo video. The video will not play unless I interact with the site.

[ruenel]

Hi DonWattz,

Thanks for writing in! You have several licenses and we could not figure out which site contains the vimeo video. To assist you with this issue, we’ll first need you to provide us with your URL. This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

Regards.

[donwattz1459]

icisf.org. This is under the account ICISF_Themeco for the username.

[ruenel]

Hello DonWattz,

Could you please provide the exact url of the page where we can find the Vimeo video? By the way, I noticed that you are using an older version of theme. Pro 2.5.5 is now available in automatic updates! This release contains fixes for several issues so be sure to check out the changelog (https://theme.co/changelog/). Please do update to the latest version. After doing the updates, always remember to clear all caches when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Please let us know how it goes.

[donwattz1459]

The theme is not updated. The page in question is https://icisf.org/online-courses-2/

Navigate to the page, then click play on the first video. It does not seem to play. This is in Google Chrome.

[rad]

Hi @donwattz1459,

You have added the Vimeo as video source of the Player instead of an Embed code, which will not work since the URL is not an actual video file URL. Please add your video as Embed code.

Thanks!