Videos not working on site (anywhere)

I have searched the topics and have been unable to find an answer so I’m starting fresh.

I am using videos in a few ways on my website and neither of them are working (it was working before and suddenly stopped working this week) (yes my theme is updated):

As a background on the home page:

And with the Classic Player on this page:

With the classic player I can hear the video if its off mute but visibly it doesn’t show up.

Hello @Lacylou,

Thanks for posting in! This issue could be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Child Theme
CSS/JS Customization
Disabling Cache
Disabling CDN

To better assist you with your issue, kindly provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WP login URL
– WP username
– WP password
– WP Administrator Role
- Confirmation that we can access and make changes to your site

To know how to create a secure note, please check this out: How The Forum Works

Best Regards.

Thank you - I updated with a secure note - let me know if I need to provide anything else!

Hi @Lacylou,

It seems some of the installed plugin(s) is the reason behind it, I have deactivated all the plugins which solved the issue at your staging or development server. I would suggest you activate the plugins in the staging or development server one at a time to recognize which plugin is causing the issue.


Thank you!!

Hi @Lacylou,

You’re welcome and it’s our pleasure to help you. If you have any other concerns regarding our theme features, feel free to reach us.

Thank you.

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