Videos not loading after upgrading to Pro 6.1.10

[Palmacci]

I was previously running WP 6.2 with Pro 5.x but after upgrading to Pro 6.1.10 none of the videos are loading anymore. I went through the plugins one at a time and can’t seem to find any conflicts.

I took one suggestion to add custom CCS code (see below) and it is working now but is is only a workaround. What is the permanent solution ?

.mejs-container{
position: unset !important;
}

[charlie]

Try this in a child theme. We had to remove quickly for the WP 6.2 issue, but it’ll be properly fixed on the Monday release.

add_filter( 'wp_audio_shortcode_library', '__return_false');

[Palmacci]

I don’t have a child theme, I don’t think I have ever used a child theme, so I assume I will have to install it. is this the best way of fixing this issue permanently? does this mean when I upgrade Pro next time I won’t lose this custom code? where in the Child theme would I add this code?
Thanks

[prakash_s]

Hello @Palmacci,

In order to help you with your concerns we need to check your settings, I would request you please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin-level username and password
• Exact page URL

You can find the Secure Note button at the bottom of your posts

Thanks

[Palmacci]

posted secure note.

[prakash_s]

Hello @Palmacci,

I checked your site it seems that the video is working fine on my end. It might be an issue with the browser cache I would suggest please clear your browser cache and then check it again. I have tested it on the Google Chrome browser version 109.0.5414.120. If the issue still persists please let us know the browser and its version.

Thanks

[Palmacci]

Thanks for checking, the videos are all working now because I added custom code (see below) to each page (section) where the videos are. I was hoping for a more permanent solution, because the next time I upgrade I will lose that code.

.mejs-container{
position: unset !important;
}

[tristup]

Hi @Palmacci,

The solution that works for you is related to the Jetpack plugin which has been reported a few days back to our issue tracker. I will add your thread to that so our development team will aware of multiple reports on this.

Thanks

[Palmacci]

so are you saying there will be a fix coming soon ? so if I disable the jetpack plugin the videos should work without the custom code? Do you still need access?

[ruenel]

Hello @Palmacci,

Yes, there will be an upcoming patch update for this. @Charlie will be fixing the issue. Temporarily disable the Jetpack plugin and see if it works for you.

Thanks.