Videos not displaying on mobile

Hello.

I’ve got some YouTube videos on my website embedded using the Cornerstone video element.

All of the videos work fine on my desktop computer and iPod, but none of them display at all on my iPhone 11. There’s just a blank space where the videos are meant to be.

Do you know why this is and what I need to do to rectify it?

Thanks,

Callum.

The videos also don’t display on an iPhone 7 Plus…

Hey @cpb1g13,

Your video is not showing up even in Windows Chrome. It’s because of your embed code. I can’t investigate why it’s not working as it’s outside of our theme support but it sure is different than the standard Youtube embed code.

Please contact the embed code provider for help. Otherwise, use the standard Youtube embed code which you can get when you share a video in Youtube.com.

Hope that helps.

Hi Christian,

I just checked the code and it is “correct”. By correct, I mean that I got it by going to the video, clicking share, embed, and copying the code.

It’s also similar to the embed code given as an example here: https://support.google.com/youtube/answer/171780?hl=en-GB

I’m baffled. YouTube will just tell me the code is correct since I’m getting it from the right place.

What are some general reasons it might not work in the Cornerstone element?

Here’s the home page video so you can see the embed code for yourself: https://www.youtube.com/watch?v=4xXxJiGadZ4

Hey @cpb1g13,

In that case, something is modifying Youtube embed code in your site. Please see the Youtube code in the frontend. It’s not our theme nor builder doing that. In the following screenshot, The iframe src was changed to data-cookieblock-src. That probably why your video doesn’t show up.

image

I deactivated all third-party plugins in your site and that fixed the issue.

Please try testing for a plugin conflict and kindly do this first when issues happen in your site. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Thanks.

Ok, thanks Christian, I’ll investigate. Thank you for your very help support on my other ticket, too.

You’re welcome!
We’re glad @Christian were able to help you out.

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