[VIDEO PROOF ATTACHED] Template Import & Export Error!

[Mansour]

Hi,

Please do fix the theme internal issue which occurs during import and export of template.tco file.

Error proof video: https://youtu.be/--2IRqnu_tI

Kindly do needful as soon as possible.

[jade]

Hello @guha_b,

Kindly try to refer to the suggestions here:

Template error: file not properly formatted

Hello, I have a multisite installation with all sites using the same version of X. I am trying to import templates from one site to another for 4 pages, all built the same way in cornerstone. 3 of the templates work fine, the 4th gives me the error: “Uh oh! Sorry! Your file is not properly formatted.” The pages that I used to create the templates are all exactly the same structure; only the text is different. I have looked at other topics about this issue and I’ve already tried using another br…

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[Mansour]

Please fix it as soon as possible jade, I need to take production live in next few hour.

[friech]

Hi @guha_b,

Thank you for the credentials, this is a known conflict with Convert Plus plugin, please deactivate the Convert Plus first before importing a template, just enable it back after. I have tested this on your staging site.

Rest assured our Dev Team is working to resolve this.

Cheers!

[Mansour]

Thank you so much for the fix, it works !

[christian]

You’re welcome. Glad we’re able to help.