Video problem since latest update!

Support
#1

I have just updated to the latest version of X and Cornerstone and now if I create a new post containing a video it does not resize correctly but stays at the videos default size.

Video displays like this in x version 6.0.4…

but now if I create a new post under version 6.1.3 it looks like this…

All old video posts display correctly it is just newly created ones that seem to have this problem!

Thanks in advance!

#2

Hello There,

Thanks for writing in! Could you please provide the embed code of the video so that we can also test it in our local testing server? So far we cannot replicate your issue. There must be something with your video code.

By the way, please also make sure that Cornerstone is update to 3.1.3 so that it will work perfectly with X 6.1.3.

Hope this helps. Kindly let us know.

#3

Hi thanks for the response.

There is no embed code, the video is self-hosted so the “Aspect Ratio” and “M4V File URL” have been entered directly into the “Video Post Settings”.

I am running Cornerstone 3.1.3 and X 6.1.3.

If I create the same post with the same video in X 6.0.4 it displays perfectly.

Cheers

#4

Hi There,

Please try testing a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Could you please also temporarily remove all your custom CSS & JS to see the issue is gone or NOT?

If it doesn’t help, would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

  • Link to your site
  • WordPress Admin username / password

Thanks.

#5

Hello

I have rolled back to version 3.0.6 on my main site because of this problem and also some layout problems which others have reported and support are currently working on.

So…

I have created a brand new test site with no plugins except for Cornerstone, no custom CSS or JS and have created two posts both with self-hosted videos and the problem persists.

I will send you link, username and password in separate private massage.

Many thanks!

#6

Hi @daveoxton,

Please provide them in a secure note, it’s the same as a private message but viewable to us (supports).

Thanks!

#7

Hi @daveoxton,

I can confirm this issue, and also happen on older versions (recent). I added this to our issue tracker.

For now, you may use the embed code feature for the video.

Thanks!

#9

Hi there,

I just wanted to let you know that X 6.1.4 and Cornerstone 3.1.4 are now available including a fix for this. Could you try updating and let us know how it goes? Thanks!

#10

Morning Guys,

Just updated to X 6.1.4 and Cornerstone 3.1.4 and problem is completely solved!

Thank you very much for all your help and patience!

Dave

#11

You’re welcome! Glad to hear things are in order once again. Thanks for letting us know!

#12

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