Video player not working

Support
#1

Hi,

I have a page that is basically a large grid of videos. It was working fine, but all of the videos stopped working. The page now just reads as a grid of images. Any idea what could be wrong? Thanks so much!

#2

Hi There,

Please upload a .mp4 video instead.

Let us know how it goes.

#3

Thanks for your reply. Half of the videos are already .mp4s and they are not working either…

#4

Hello There,

*.m4v is not a cross browser format. If you have the original video file, please convert it to *.mp4, *.ogv or *.webm. You can use HandBrake (https://handbrake.fr/) to do the conversion for you. `

Please keep in mind that only this 3 formats are accepted for cross browser compatibility. Using other formats might play well in Chrome but won’t be playing in Safari, IE or Opera. For more details about cross browser video formats, please check this out: https://www.sitepoint.com/implementing-cross-browser-video-playback-in-html5/

Hope this helps.

#5

Thanks for your reply. Half of the videos on the page are already .mp4s ( Case Studies, Correlation Design, Good Research, Interviews, Meta Analysis, Phenomenology, Practitioner Research, Quasi-Experimental Design, Self-Report). These .mp4s are not working. I will convert the rest once these are working. Any idea whats wrong?

#6

I think this may be relate to the controls not being visible. I can not get them to show.

#7

Hi There,

Better WordPress Minify was causing errors on the console.

I have deactivated and it seems to work fine now.

Thanks

#8

Thank you!

#9

You’re welcome! :slight_smile:

#10

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