Whenever I try to add a video player to my product pages, the video doesn’t work and it just shows a blank white box. This only happens when I try to add the video from WordPress to the site. When I use Embed it works fine. Does anyone know a solution for this?
Hi Nathan,
Thanks for reaching out.
It seems that you have added the Video with No Control option but you have not selected the Autoplay and that is why it required user interaction to start. As you have not added the Poster image it shows the Blank image at the start.
If that is not the case, please provide login credentials for your site in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
I am also having the same problem, sorry for jumping into this thread. I have added the a poster pic and it also does not display. I also checked and No Control is turned off as is Autoplay
The video is at the bottom of the page: https://waonfire.com
Actually, I saw another person post disabling JetPack fixes the issue. I can confirm this is the case for me too
Hey Paul,
Thanks for chiming in! It is good to know that disabling the Jetpack plugin works out for you.
Cheers.
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