Video player not working after updates

Support
#1

Hi,

I just updated cornerstone, and I am now unable to add video through the video player. The player just shows a blank box. Any help would be greatly appreciated. Thanks!

#2

Can you try updating X to the latest version? It looks like Cornerstone is up to date but you’re running an older version of X.

#3

Thanks so much. I updated X, but the video player still does not seem to be working… Thanks!

#4

Hello There,

I have inspected the page and I found out that you have interchanged the src and the poster image. You should insert the video url first and then select the poster image using the media selector.

*.mp4 shoud be inserted in the SRC field and the poster image should display in the media upload section.

Please go ahead and edit your page.

#5

Thanks for the reply! I switched the image and video spots, but it still isn’t working… Any ideas what else I can try? Thanks again!

#6

Nevermind! It is working now - thanks so much!

One other question: Is it possible to have the video controls bar always visible, not just when the image is hovered over?

#7

Hey @Brad_B_1,

I’d recommend you use the non-Classic or V2 Video element as the control bar remains visible out of the box. It only will disappear when the video is playing.

If you wish to continue with the Classic Video element, you would need to use custom CSS because there is no option for this. Please add this code in your page’s Content CSS.

.site .x-video .mejs-controls {
    opacity: 1 !important;
}

Hope that helps.

#8

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