Video Player is only white

Support
#1

Hi there

I try to insert a Video, using the Video-Element or Classic Video Player. If I insert the Video Source URL, the Column gets the size of my Video but there is only a white area showing. If I insert a Video Poster Image, the area still remains White. There are no Control Buttons. I have set the preload to Auto ant if I activate “Autoplay”, the Sound of the movie starts to Play but there is no Image, only White - not only in Cornerstone, after saving the page also on the frontend.

What do I do wrong?

Thank you very much for your help!

#2

Hello Felix,

Thanks for writing in! We do no have any known issues or bug with the video element. The issue could lie in your video. Please make sure that you are using *.mp4, *.ogv or *.webm because these are the only video formats that is cross browser compatible. If you still have the original copy of your video, please have it converted to the correct video format using this sofware: https://handbrake.fr/

Hope this helps. Please let us know how it goes.

#3

Hi RueNel

Thank you very much for your help. The video is .mp4. It is only 2MB in size and I have rendered it out from Adobe Premiere Pro CC 2019 and Media Encoder CC 2019.

If I go in my Wordpress Mediathek and click on the video, it plays with sound and picture and has all the controls.

The video plays on Mac and Windows in their video players, only when I insert it with Classic Video Player, there is only a white area. What could be the problem?

Thanks.

#4

Hi Felix,

I have seen the video and yes it is in correct format. You might have missed something in your page which made it to display to white. To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
Thank you.

#5

Hi RueNel

Thank you very much for having a look at the page

#6

Hello Felix,

Thanks for providing the information. I have logged in and investigated your issue. I ended up updating your WordPress core, X theme and Cornerstone. After several attempts, I finally figured out the cause of the issue. One of the gallery extension addon is the culprit. At the moment, I have disabled all Envira Gallery related addon and the video is displaying.

And by the way, you have inserted incorrect html codes on the page. I have updated the codes as well.
The error was this one:

<a href="mailto:info@lagalleria.ch"style="color: rgb(74,74,74)">info@lagalleria.ch </a>
<a href="https://www.corneliahagmann.com"style="color: rgb(74,74,74)">www.cornelia­hagmann.com</a>

And I already updated it into this:

<a href="mailto:info@lagalleria.ch" style="color: rgb(74,74,74);">info@lagalleria.ch </a>
<a href="https://www.corneliahagmann.com" style="color: rgb(74,74,74);">www.cornelia­hagmann.com</a>

Please check your site now.

#7

Hi RueNel

This is great news! Thank you very much for your massive help! You guys do a amazing job!

I have enabled only the Envira Plugins I need, and have always checked, if the video is still playing. Now everything works very well.

Thanks again for your great support!

#8

You’re most welcome.

#9

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