Video Player Fails to play video

Support
#1

I use the video player but it fails to play the videos all the time, I have to reload the page again and again to make the video play. The problem is most present on mobile and tablets. I get this image where the video should play.

What to do?

#2

Hello @WWF,

Thanks for asking. :slight_smile:

On my local setup I tested self hosted and YouTube videos in Video Player element and it seems to be working fine. Please try out following solutions:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If the problem is still there, please share website URL for us to take a closer look.

Thanks.

#3

Hey there, Thank you for fast reply.

I have checked is all but the problem is still there.

the url is: https://golfinfo.dk

#4

Hi,

I can’t seem to find the video in your site.

Can you provide us the exact url of the page where we can see the issue.

Thanks

#5

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