Video only plays on safari on a desktop or laptop doesn't play on phone or any other web browser

Support
#1

Video on my website only plays on safari . Does not play on phone or any other web browsers.

Update makes undefined element problem
#2

Hello Alpha Diallo,

Thanks for reaching out to us. Background videos especially in iOS Safari browser are disabled on mobile. There are hacky ways to make that possible but that would mean slowing down your page and it’s outside the scope of our theme support as it would require custom development.

Please check out this old thread instead:

Regards

#3

Hello, I’ve been trying to follow the thread in regards to using the plays inline tag on a video but I am still not having any luck. Is there any alternative options or could you look into it?

thanks in advance : )

#4

Hi Alpha Diallo,

Regretfully, there is no alternative option available currently for this.

Thanks for understanding.

#5

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