I had a problem with a video I uploaded only working on safari laptop and not on phone or other web browsers . I updated cornerstone to try fix the problem but now the video is gone and every time I try edit it says undefined element and I can’t even edit my page .
Hi @BreadCrumzMedia,
This seems to be a duplicate thread.
We already responded to your other thread: Video only plays on safari on a desktop or laptop doesn't play on phone or any other web browser
Best Regards.
This is a new problem, The video wasn’t working but that isn’t the problem now. I updated cornerstone and now I can’t even add new blocks when editing. It keeps on saying undefined element and plug in not activated . I have read the other threads who experienced the same problem but it still hasn’t helped. I saw that others got theirs working with a secure note so I’m requesting the same please
Hi Alpha,
I have visited the site listed in your Themeco account dashboard and didn’t find the issue you mentioned in both posts. I would suggest you provide any screenshot marked with the issue or video helps us to recognize the problem along with the login credentials in a secure note to examine it further, including:
– WordPress Site URL & Login URL
– Specific page URL where you are having this issue.
– WordPress Admin username/password
To create a secure note, click the key icon underneath any of your posts.
Thanks
This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.