Video not working since 2 months

[odinproductions]

Hi dear team!

I am a filmmaker and need to show all my films on my website. It has been working properly since 2018 but now the videos no longer work!

Can you please explain me what has changed? I have the latest version but keep getting a 404.

[rad]

Hi @odinproductions,

Thanks for reaching out.

I checked and the video embed code is wrong, have you edited it? Example

<iframe src="&quot;https://player.vimeo.com/video/325056777&quot;" width="&quot;640&quot;" height="&quot;360&quot;" frameborder="&quot;0&quot;" allow="&quot;autoplay;" fullscreen&quot;="" allowfullscreen=""></iframe>

it’s supposed to be like this

<iframe src="https://player.vimeo.com/video/325056777" width="640" height="360" frameborder="0" allow="autoplay" fullscreen="" allowfullscreen=""></iframe>

This is my first-time issue seeing like this, it actually has double quotes pasted in the embed. Hence it’s probably due to how it’s copied and pasted since not all " are properly placed. Because if it’s due to encoding issue then all " should have matching pairs and position.

I recommend editing your video embeds and fix them with proper quotes.

Thanks!

[samuraicow]

I have the same issue on my site. My embed codes were copy-and-pasted directly from the Vimeo website using their ‘copy’ button. I even tried manually deleting and retyping the quotes, and it’s still not working on my website. Old pages that previously had working Vimeo embeds now also do not render correctly. When you open up the source code the quotes have been replaced with double quotes, one of which uses html code (").

You can see an example here: http://www.jerrytchan.com/watch/fast-money/

[lely]

Hi @samuraicow,

Can you open a new thread and then inside a secure note, please share the credentials so we can check how you add it?

I can’t duplicate the issue. Using the same embed code it works . It is not showing of course because of permission issue of the video but no extra quote.See this: https://screencast-o-matic.com/watch/cqiUIVOkFS

[odinproductions]

That’s the strange thing. I haven’t edited it at all. It worked fine for years. All of a sudden it stopped working! Will try to change with your method. Might be Vimeo is the problem?

[ruenel]

Hello @odinproductions,

Thanks for writing in!

This is a known bug in X 6.5.6. If you have a previous version, you might want to revert back to the old one. You can get the previous stable release from your dashboard(https://theme.co/apex/dashboard). Our developers already knew about this and have fixed the issue. An upcoming release update is underway as well. It shall be out once we are done with beta testing.

Thank you for your understanding.

[odinproductions]

Oh cool! Thanks!

[ruenel]

You are most welcome!