Video not displayed on iPhone

Support
#1

Hi there,

I have included a video that is displayed on web browsers but when loading the website on my iPhone the video is not displayed. Current URL is http://scream.gimbi.de

I have updated Pro to the latest version and deleted the cache of my iPhone.

What can I do?

Best,
Jens

#2

Hi Jens,

By default video is disabled on mobile devices due to page load delay, video can’t gets cut off and other reasons. We instead encourage users to use a poster image that is to show on mobile devices instead of the video.

Hope this helps.

#3

Thank you.

You say, it is disabled by default. Is is possible to enable it than?

#4

Hi Jens,

Sadly, but you can’t enable it in the sections. But what you can do is use the Slider Revolution plugin that is bundled with pro theme. You can just create one slide then add a background video to it. Here’s an article that will help you set a background video using Slider Revolution https://www.themepunch.com/slider-revolution/slide-background/#html5-video.

Hope it helps.

#5

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