Video Lightbox Not Playing

Hi guys,

Been trying to resolve an issue with the video lightbox. The videos are not playing, getting a "An error occurred. Please try again later. (Playback ID: 1RVZhA66-SJaQtM8) "

Tried with cleaning the DNS cache, restarting the router, etc but that didn’t change anything. Any clues here?

Also, checked out this article:

And the example there for the link is “//” - there is no “https:”

What is the correct way to embed the url?

<iframe width="560" height="315" src="" frameborder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen></iframe>

Thank you!

Hi @kcreative,

Thank you for reaching out to us. I checked your URLs and they seems to be invalid. I went ahead and corrected the video URL by removing the following parameter ;autoplay=1 from the first video lightbox. Please inspect all of your video URLs and remove ;autoplay=1 from the URL to fix the issue.


Thank you, appreciate the help!

You are most welcome!

A couple of more questions here, before you guys lock the thread.

  • How could I play the video automatically?

  • The second thumbnail, which displays after the lightbox loads is pixelated Is there a way to fix that?

Thank you!

Hello Petar,

If you want to autoplay the video, you will need to add &autoplay=1 in your video url.

The video thumbnail is being serve by Youtube. You may need to edit your video and make sure that your video thumbnail is not pixelated or has been assign to an image with decent image size. For more details, please check this out:

Hope this helps. Please let us know how it goes.

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