Video in Slider Revolution doesnt work after update

[macvink]

Hi there,

After a website update, the video that we added to slider revolution no longer works. If we try to fix it slider revolution will get stuck. It concerns the website: www.drumclip.nl. The video to which the slider is linked: https://www.drumclip.nl/wp-content/uploads/2020/10/Drumclip.mp4

Can you help us?

[prakash_s]

Hello @macvink,

Thanks for writing to us.

In order to help you with your concern, please share your details in a secure note. Please provide the following details

• WordPress Login URL
• Admin level username and password
• Exact page URL

You can find the Secure Note button at the bottom of your posts

Thanks

[macvink]

Thank you for your reply. I have shared the secure note.

[tristup]

Hi @macvink,

I have visited your website and created a new slider with the same video and found it is working. Please find the test page URL in the secure note. Can you please check once by re-creating the slider once, it might be corrupted due to some reasons?

Thanks

[macvink]

Thanks Tristup . I tried to re create the slide but now I cannot import an image anymore.

[marc_a]

Hi @macvink,

This could be a cache issue or plugin conflict that will not allow you to import an image. I suggest that you clear any 3rd party cache associated with your website and TESTING FOR PLUGIN CONFLICT.

Hope that helps and let us know how it goes.

Thank you.