Video Flashes, Disappears & Won't Display

Support
#1

Using both the Classic and v2 Video player element does not seem to work.
I followed the directions for using the elements and the normal testing processes but have not found a solution.

The page loads, I see a super quick flash of the video, but then it disappears.

#2

Hello Danni,

Thanks for writing in! It appears that the video does not display when added in the Pro Content Editor. It could also be caused by a plugin conflict, amongst other things. Please check out this troubleshooting article here and follow the instructions for the following sections (where appropriate):

Testing for Plugin Conflict
Child Theme
CSS/JS Customization
Increasing PHP Memory Limit

Kindly let us know how it goes.

#3

Hi @ruenel
I have followed all of those steps and still no luck.

#4

Hello Danni,

Can we have permission to turn OFF all other plugins? We need to check for a plugin conflict ourselves and figure out why the video does not display as it is working as expected on our local testing servers.

Thanks.

#5

I used the Check Conflicts plugin to disable all plugins for my own IP address. Since this is a live site with active visitors coming, now is not a great time to disable plugins for visitors. However, if you use Check Conflicts, that is fine.

#6

Hello Danni,

Thanks for sharing the credentials. I went ached and checked your dashboard and your “Video” page settings. It seems that there is a plugin conflict on your server. I would suggest you temporarily deactivate the plugin called “Discussion Board Pro”.

Thanks

#7

Thank you so much for figuring that out. I don’t know why I didn’t get the same results.

Do you have any idea of why/how that plugin would conflict with Pro?

#8

Hi Danni,

It will be very difficult to tell the conflict between the plugin and theme. Please remember that we don’t offer investigation on 3rd Party plugin or related issues.

Thanks

#9

Understood. Thank you very much for your help!

#10

You’re welcome.

#11

Just wanted to close the loop on this and provide a solution for anyone else who runs into this problem. The plugin Discussion Board Pro does, indeed, seem to be the source of the conflict, but its developer cannot figure out why either. Its code should not be impacting any pages other than those where the Discussion Boards live – and that is not where the videos in question live.

However, we did figure out that adding this CSS to the global CSS fixed the problem:

.mejs-container {
min-height: 600px;
background: white;
}

Obviously, the height can be set to whatever works, but not having a minimum height is what made the video not appear. In addition, with the Discussion Board Pro plugin installed, the background of the player was a dark gray. I changed that by setting it to white, but it could be set to whatever color you prefer.

Thanks again for your help here!

#12

Hi Danni,

Thanks for sharing the solution with others.

#13

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