Hi - The videos I’ve embedded in the X Theme’s portfolio no longer show up. Instead, they show an embed of a 404 Page Not Found on my site. It’s kind of a big deal since my business is video production. I’ve tried erasing and copy/pasting the code again. I’ve tried multiple platforms. Nothing works. Have I missed something basic? Here’s a link to my portfolio: https://mediabosstv.com/creative-video/
I really appreciate your help.
Hello @ErineHayes,
Thanks for writing in! I can confirmed that this is a bug in the latest release. Our developers have been informed already and a fix is on the way. It will be roll out in our next release update cycle anytime soon.
Please bear with us.
Hey @erinehayes,
Just an update. The fix for this issue will be included in the next release.
Please stay tuned for updates.
Thanks.
Yikes. That’s a bummer. Thanks for letting me know. I’ve missed several opportunities with potential clients because of this. Can you give me a better estimate of how long I need to wait before the next release?
Thank you!
Hello @erinehayes,
Thanks for updating the thread.
It’s difficult to share ETA for the next release as I am not in that position to share the same. However, I would suggest you to keep an eye on the changelog page for latest product announcement.
Thanks.
Ok. Can you send me a link to the previous version, then? I realize that you get what you pay for when you chose a customizable theme over someone coding a custom site for you so I have no right be to upset about this - but this issue is having a serious impact on my site and my business as it’s a Video Production Company. I’d really appreciate a link to download the previous version.
Thank you!
Hello Erine,
You can download the previous stable version from your APEX dashboard (https://theme.co/apex/dashboard). You should be able to find the download link as shown in the image below.
Thank you for your understanding.
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