Video embedding (or maybe Cornerstone itself) doesn´t seem to work properly

[advancedinformatics]

Hi there,

I tried several times to embed a video (via a non-classic Element), but whenever i drag and drop the element onto the website, the page and the Inspector remain looking as shown in the attached file and no further actions can be made.

I’d appreciate your quick response and any way of solution/workaround.

Thanks in advance,
Alex

[Joao]

Hi Alex,

Please confirm you are fully updated.

You also could try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Let us know how it goes, if that does not work, please provide your login credentials in a secure note and let us know how to replicate the issue.

Thanks!