Video display

[opensymbol]

Good morning,

I am writing to ask you for support. On our site we had a problem with viewing the videos, so under the indication we have inserted some codes to ensure that the video can be seen. Below is the code entered:

Per vedere questo video accetta i cookie di marketing, grazie.

We have put this code on this page: https://www.opensymbol.it/customer-experience/

Unfortunately, if I accept cookies, I can’t see the video. Why?
They said to us this happens because there is a problem on our CMS. Why? Can you support us? How we can solve this problem?

Thank you. I await your reply.
Best regards,
Federica

[opensymbol]

This is the code

[marc_a]

Hi Elisa,

Thanks for reaching out!

I check your website and there are so many errors in the google console that might affect your video display.

I recommend the following troubleshooting procedures before we investigate the settings.

1. TESTING FOR THEME RELATED ISSUE
2. TESTING FOR PLUGIN CONFLICT
3. THEME UPDATE
4. CHILD THEME
5. CSS/JS CUSTOMIZATION
6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.