Video display

Good morning,

I am writing to ask you for support. On our site we had a problem with viewing the videos, so under the indication we have inserted some codes to ensure that the video can be seen. Below is the code entered:

Per vedere questo video accetta i cookie di marketing, grazie.

We have put this code on this page: https://www.opensymbol.it/customer-experience/

Unfortunately, if I accept cookies, I can’t see the video. Why?
They said to us this happens because there is a problem on our CMS. Why? Can you support us? How we can solve this problem?

Thank you. I await your reply.
Best regards,
Federica

This is the code

Hi Elisa,

Thanks for reaching out!

I check your website and there are so many errors in the google console that might affect your video display.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

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