Video disappears within a nano second

[toolboxkate]

Hi there,

I have uploaded videos (varying sizes from 11mb to around 150) and whereas normally I could easily add them in either in visual editor (add media) or using the video feature in Pro, but whatever way I do it, I can’t get the videos to show on page. They flash up for a nano second then gone. Or rather a vague vid shaped box flashes up.
Can you help me? I have googled and searched forum, but so far no luck. Will send credentials for the test site. Thanks so much, Kate

[tristup]

Hi Kate,

Thanks for reaching out.
Unfortunately, the username is not provided with the credentials. I would request you provide the username for further investigation.

Thanks

[toolboxkate]

Hi, I’ve just added username. Sorry - I’m such a numpty!

[tristup]

Hi Kate,

It is an ongoing issue in the Jetpack which has been already reported. As a temporary solution, I have added the following custom CSS to the Theme Options > CSS and now the video is showing.

.mejs-container.x-wp-video-shortcode
{
    position:unset;
}

Thanks