Video controls appears twice

I’ve uploaded a video (.mov). I insert it. Without changing any settings. Video controls appears twice.

How can I fix this?

Hi @kasparsmisins,

Thanks for reaching out.

There could be a plugin or custom code that affects your MEC video controls.

I recommend the following troubleshooting procedures before we investigate the settings.

  1. TESTING FOR THEME RELATED ISSUE
  2. TESTING FOR PLUGIN CONFLICT
  3. THEME UPDATE
  4. CHILD THEME
  5. CSS/JS CUSTOMIZATION
  6. VERSION COMPATIBILITY

Only if none of that helps, please give us the following information in a Secure Note.

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.

Thank you, but none of that helps. I’m using Cornerstone, and editing the home page.

Hey @kasparsmisins,

The issue is happening because you’re using .mov which is not supported by the browser. Please use .mp4 instead.

Thanks.

Thanks, it worked!

Hi @kasparsmisins,

Glad to help you. Have a nice day.

Thanks

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