Video Background X Theme ... no longer full width/height

Support
#1

Installed Version
6.1.4 CHANGELOG

Hi again, after this mornings update, I now have a video background issue.

On my contact page top widget, the x theme email form is no longer 100% responsive i.e. the video is smaller than the IMAGE background (for mobile) https://virtualprecision.co.uk/contact/ (you will see background image load proper size for mobile view … and then vanish and shrink for video view)

Same issue on my specials page … no longer full width. https://virtualprecision.co.uk/specials/ (you will see background image load proper size for mobile view … and then vanish and shrink for video view)

is there a quick code I can use to fix this in child theme please.

All was working great until this morning.

Many thanks

#2

Hello @colettedc7,

Thanks for asking. :slight_smile:

Upon checking the source code I see following error message. Failed to load resource: the server responded with a status of 403 (Forbidden). It looks like the video is not allowed to access at the moment.

Thanks.

#3

Thank you Prasant, but you are missing the point.

cs-body.js:1 MEJS media error. Arguments(3)
t @ cs-body.js:1
cs-body.js:1 MEJS media error. Arguments(3)
t @ cs-body.js:1

BOTH my mobile image (the one you currently see) AND the video that are having problems. I have taken the video down until i get the sizes right.

  1. my specials page, the image and video where both full width across the screen, since yesterdays update, they are not.

  2. again in my widget area, the image is now landscape instead of portrait, so you can no longer see the heading text (which if you highlight on the missing bit) states sign up to mailing list.

#4

this part has been sorted … thank you …

HOWEVER … my video/images are STILL not showing how they were BEFORE yesterday’s update.

see rest of message for FULL INFO and LINKS

Thanks

#5

Hello There,

Please update to X 6.1.5 and Cornerstone 3.1.5.
See our changelog here: https://theme.co/changelog/#theme-pro-2-1-5-theme-x-6-1-5-cornerstone-3-1-5

Thanks.

#6

Yes thank you this is working now … TICK

1 Like
#7

You are most welcome, glad to hear that. :slight_smile:

#8

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