Video Above Masthead Suddenly Stopped Playing


I’ve had this theme for a few years now utilizing the video above masthead feature. Suddenly the video stopped playing on my site. It previews fine in Revolution Slider, but on the main page nothing appears. I haven’t changed anything to my site so I’m not sure if there was an update that caused the issue.

Thanks for your help.

Hello Josh,

Thanks for writing to us.

There might be a few different reasons for this issue, I would suggest you troubleshoot with a few of the common issues before we investigate your settings.

  1. Testing for Plugin Conflict
  2. CSS/JS Customization
  3. Disabling Cache
  4. Version Compatibility

If none of the above help, please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin level username and password

You can find the Secure Note button at the bottom of your posts


Ah, that worked…needed to update the theme. Thanks!

Hi Josh,

You’re welcome and it’s our pleasure to help you. If you have any other concerns, feel free to reach us.

Thank you.

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