Version 6.1.10 breaks existing accordions

Support
#1

We updated to WP 6.2 and applied the hotfix Pro Version 6.1.10 as recommended – we noticed we lost accordion functionality – has anyone else experienced this?

#2

To test - I created a new page with new accordions - https://wcc.yccd.edu/admissions/course-search/z-test/ . note the accordions do not expand when clicked on. The console shows errors in commons.js - (I do not know if this is used by the Pro Theme) or if that is the cause of the accordions no longer working.

#3

Hello Peter,

In order to help you with your concerns we need to check your settings I would request you, please share the admin login details meanwhile I would suggest you troubleshoot a few of the common issues before we investigate your settings. Please share your details in a secure note. Please provide the following details

  • WordPress Login URL
  • Admin-level username and password

You can find the Secure Note button at the bottom of your posts

secure-note
secure-note1040×250 15.3 KB

Thanks

#4

Hi Prakash – will supply Admin URL and credentials

#5

Prakash: I went through the common issues doc and implemented all guidance – still no resolution

#6

Hi Peter,

I would suggest you update the Pro to its latest version and check if that resolves your problem or not. If not, please let us know for further investigation.

Thanks

#7

@tristup & @prakash_s Updated to latest version Version 6.2.2 – accordions still not working – please see https://wcc.yccd.edu/themeco/ . Provisioning a staging version – will provide a login admin & password for your review

#8

@tristup & @prakash_s - staging version with latest version 6.2.2 provisioned for your access

#9

visit: https://wccstag04.wpengine.com/themeco/ :frowning:

#10

Hello Peter,

I have a freshly installed WordPress test server and have Pro 6.2.2. It is working on my test. When I logged in to your staging server, it is not. The only difference is that in your staging area, there are several active plugins. ! 3rd party plugin may be causing a JS error on the page that has affected the Accordion element. May we request that you temporarily deactivate the plugins one at a time to find out which plugin is causing this? If you have disabled all the plugins, we can also check if the issue exists or not when it is only the Pro theme 6.2.2 is active with no plugins.

Best Regards.

#11

@ruenel Rue - thanks for the reply and advice – will do and will report back

#12

SSL Insecure Content Fixer plugin when disabled got the Pro Accordion feature back up and running!!! <phew!>

#13

@prakash_s @tristup @ruenel thank you for your replies and support

#14

Hi Peter,

Glad that we are able to help you.

Thanks

#15

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