Verification Not Working - Blank White Screen When Hitting Enter

Support
#1

Greetings. I just updated my domain name and changed it in themeco. In my WP X Theme part of the dashboard it says I need to verify again. When I put in the license code and hit enter, it just takes me to a blank page.
Also, my nav dropdown is not working on mobile. I talked with wordpress and they told me to contact the theme provider.

#2

Hello There,

Thanks for writing in! white screen could mean a fatal error. You might have exhausted your PHP memory limit. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

I am just wondering how did you managed to update Cornerstone if you haven’t validated X theme. I can see that you are using X6.0.4 and Cornerstone 3.2.5. Please update your theme manually, see “Manual Updates” section from this page: https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62

And if nothing is helping, please provide us access so we can investigate and fix the issue.

Best Regards.

#3

Everything was valid, and updates have been fine but I just changed my domain. Then I noticed that doing so somehow affected the XTheme verification. I logged in to Apex to adjust the domain name to make it match the new one. When I tried to revalidate by copying and pasting my license, it just brings up the blank white image. Right now I am trying to access the wp-config.php, but it looks like I have to connect with an app like FileZilla. I tried connecting, but keep getting timeouts…

#4

Hello There,

Please ask further assistance from your hosting provider. They should be able to answer whey you are always getting timeouts. Once you can login to ftp if nothing is working on your end, please provide us access to your site and your ftp so that we can investigate and fix the issue for you.

Please let us know how it goes.

#5

Deleting the X Theme and reinstalling fixed the validation issue and the nav bar dropdown issue.

#6

Hello There,

It’s good to know that the update has resolve your issue.
We appreciate for letting us know.

Best Regards.

#7

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