Validation question

[cristinawood]

I have a message in my dashboard saying that the license is not validated.
When i click in fix it sends me to a page requesting the purchase key.
I put the purchase key and it sends me to a blank page.
It never validates.
What can I do to resolve the issue?

Thank you,
Cristina

[friech]

Hi Cristina,

Thank you for writing in, I have check the site that is associated on your license and I see it has an outdated version of X theme and incompatible version of Cornerstone (X 5.2.2 / Cornerstone 3.3.8).

To resolve this please update both to the latest versions (X 7.0.4 / Cornerstone 4.0.4) by following the guide on the link below. Since your X theme is outdated (more likely) the Automatic Update method will not work, so please follow the Manual Updates instead.

Updating Your Themes and Plugins

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

After a successful updating, please try to validate your site again.

Product Validation.

If you’re having trouble updating the Theme, please provide us login credentials (/wp-admin and FTP) in a secure note so we can take a closer look.

@Themeco1

###Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.

Cheers!

[cristinawood]

Thank you very much for the information it worked!

Cristina

[ruenel]

You are most welcome Cristina!