Validation of Theme X "Fix" stuck on "verifying license"

I bought a new license of x-Theme today (11-22-19) and installed it and Cornerstone without issues. But when I saw the “This X license is ​not validated​” and clicked "Fix, the site is stuck at “verifying license” forever. I’ve tried registering and resetting to no fix. Please advise.

Hello Kyle,

Thanks for writing in! You may have exhausted your PHP memory limit. ​We recommend that you increase your memory allocated to PHP. To increase it, please edit your wp-config.php file and insert these lines:

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

If this does not work, please go to X > Status, copy and paste the results in your next reply so that we can check your server settings.

Thank you.

wp-config updated, still no verification complete.

X > Status page loads completely blank.

Hey Kyle,

Thanks for reporting. This is quite a new case that the verification is stuck along with a blank status page so before I ask for site access, would you mind try the solutions mentioned in this article: https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201

If that doesn’t help, please give us the following information in a Secure Note so we could investigate.

  • WordPress Login URL
  • Admin Level Username and Password
  • FTP credentials

Thanks.

Hey There,

It looks like your hosting provider is blocking the connection to our validation server. Please get in touch with him and ask them to open any blocks that might prevent your installation to contact our server. Once done please report back so we can retry validating the site for you.

Okay please try again. they say they’ve “made sure that all php settings are on max values as that can be an issue or requirement for your theme. Other than that, we don’t see any possible issue on our server unless the the theme itself requires a higher php settings which a shared server cannot hold anymore.”

I’m seeing a “Uncaught TypeError: Cannot read property ‘post’ of undefined” error when submitting the key. Are any correcting actions available?

Hello Kyle,

It is not just this error message:

Uncaught TypeError: Cannot read property 'post' of undefined
    at Object.u.ajax (tco.js?ver=1.0:1)
    at HTMLFormElement.<anonymous> (x-validation.js?ver=7.1.1:1)
    at HTMLFormElement.dispatch (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3:3)
    at HTMLFormElement.r.handle (load-scripts.php?c=0&load[chunk_0]=jquery-core,jquery-migrate,utils&ver=5.3:3)

You also have these:

Failed to load resource: the server responded with a status of 403 (Forbidden)
hooks.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
heartbeat.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
wp-auth-check.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
wp-polyfill.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
underscore.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
wp-util.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
draggable.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
hooks.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
box-design-cloud-tco-box-bg.jpg:1 Failed to load resource: the server responded with a status of 404 (Not Found)
slider.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
jquery.ui.touch-punch.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
heartbeat.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
wp-emoji-release.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
wp-auth-check.min.js:1 Failed to load resource: the server responded with a status of 403 (Forbidden)
admin.php?page=x-addons-home:545 GET http://maxfuel.ca/wp-includes/js/underscore.min.js?ver=1.8.3 net::ERR_ABORTED 403 (Forbidden)
admin.php?page=x-addons-home:549 GET http://maxfuel.ca/wp-includes/js/wp-util.min.js?ver=5.3 net::ERR_ABORTED 403 (Forbidden)
admin.php?page=x-addons-home:558 GET http://maxfuel.ca/wp-includes/js/jquery/ui/draggable.min.js?ver=1.11.4 net::ERR_ABORTED 403 (Forbidden)
admin.php?page=x-addons-home:559 GET http://maxfuel.ca/wp-includes/js/jquery/ui/slider.min.js?ver=1.11.4 net::ERR_ABORTED 403 (Forbidden)
admin.php?page=x-addons-home:560 GET http://maxfuel.ca/wp-includes/js/jquery/jquery.ui.touch-punch.js?ver=0.2.2 net::ERR_ABORTED 403 (Forbidden)

This is related to your hosting or server settings. Please check out this link to troubleshoot your issue:

Thanks. Got it validated. Did a fresh install of WP.

Glad things sorted out on your end now and thanks for the info.

Cheers!

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