Validation not working (unlimite license)

[Stefan_van_Perlo]

I’m trying to validate a new website (fresh install, but was previously validated) and it keeps returning me to the “This site is not validated” page. I’ve disabled all plugins and reset the permalink structure, but that doesnt help.

I’ve gone ahead and attached the user login, in case you need it.

[tristup]

Hi Stefan,

Thanks for reaching out.
I went ahead and added the License and your site is now validated.

Thanks

[Stefan_van_Perlo]

thank you for your help!

[tristup]

Hi Stefan,

Glad that we are able to help you.

Thanks

[Stefan_van_Perlo]

Hi,
When i try to download assets from the designcloud, i get the message my theme isnt licensed (only there, in the backend it is licensed)

[tristup]

Hi Stefan,

This is weird, your site is already validated. It seems that the problem is with the HTTPS protocol. For testing, I have added the URL into the Staging of a Single License and found the Design Cloud working.

I would suggest you remove the site from Pro Unlimited and add it again with the HTTPS protocol, and remove it from the staging which I have added temporarily to check.

Hope it helps.
Thanks

[Stefan_van_Perlo]

this worked, thank you

[tristup]

Hi Stefan,

Glad that we are able to help you.

Thanks