I keep validating my site and it says it’s validated but then refreshes automatically to saying it’s not validated. I changed the URL on the manage licenses since it was on my staging so the URLs match but it won’t keep the validation.
Hi Megan,
Thank you for writing in, please do the following first:
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Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)
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Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. While you’re at it, please deactivate this caching feature while we tackle this issue.
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Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
If the issue persists, please provide us login credentials on a “Secure Note” so we can take a closer look.
Cheers,
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