Validation Issue "Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account."

[Merritte]

I bought a new license for pro today and tried to validate on a new site, but it’s giving the error "Your code is valid but looks like it has already been used on another site. You can revoke and re-assign within your Themeco account. I tried the solutions provided in the forum, but still can’t get it to work, can you help?

[tristup]

Hi Merritte,

Thanks for reaching out.
There might be a few different reasons for this issue, I would suggest you troubleshoot the common issues related to the Product Validation

1. Location Issues
2. Communication Error Messages

If none of the above helps, please provide login credentials for your site in a secure note to examine it further, including:

– WordPress Site URL & Login URL
– WordPress Admin username/password

To create a secure note, click the key icon underneath any of your posts.

Thanks