I have just had the following message from SG support, which is asking a question of theme.co support;
First I would like to mentioned that your experiment with the staging site worked properly as the staging websites are not cached.
I checked the Memcache service on the account to confirm that it works properly and no issues with it were found
Code:
jonat551@c21064 [~]# telnet localhost 20000
Trying 127.0.0.1…
Connected to localhost.
Escape character is ‘^]’.
stats
STAT pid 45237
STAT uptime 32348
STAT time 1532598209
STAT version 1.4.15
STAT libevent 1.4.13-stable
STAT pointer_size 64
STAT rusage_user 1.072370
STAT rusage_system 3.565008
STAT curr_connections 5
STAT total_connections 895
STAT connection_structures 19
STAT reserved_fds 20
STAT cmd_get 69189
STAT cmd_set 36519
STAT cmd_flush 6
STAT cmd_touch 0
STAT get_hits 56518
STAT get_misses 12671
STAT delete_misses 32
STAT delete_hits 104
STAT incr_misses 0
STAT incr_hits 1
STAT decr_misses 0
STAT decr_hits 0
STAT cas_misses 0
…
…
…
I tried to stop the memcache, delete the object-cache.php file and the transient and the issue is still present, which makes me believe that the issue is not related to the Object Cache. Also if it was a server issue and the connections to the remote server are blocked, this would have not work on the staging site as well.
I also tested if from your hosting account there is connection to your Theme’s server and the connection is successfully. I was not able to recreate any 404 Error as mentioned by the developer
Code:
jonat551@c21064 [~]# curl -IL community.theme.co
HTTP/1.1 301 Moved Permanently
Date: Thu, 26 Jul 2018 09:57:31 GMT
Server: Apache/2.4.34 (cPanel) OpenSSL/1.0.2o mod_bwlimited/1.4
Location: https://theme.co/apex/
Content-Type: text/html; charset=iso-8859-1
HTTP/1.1 200 OK
Server: nginx/1.10.3 (Ubuntu)
Date: Thu, 26 Jul 2018 09:57:32 GMT
Content-Type: text/html; charset=UTF-8
Connection: keep-alive
Vary: Accept-Encoding
Cache-Control: private, must-revalidate
pragma: no-cache
expires: -1
Set-Cookie: XSRF-TOKEN=eyJpdiI6InVjOUswOG02VCt1WDRSRFUrdlNzSmc9PSIsInZhbHVlIjoiNXJwdDlhZitmUVJpWEJtcVdOSlwvcFwveFhjRFh4ZG1QMWdScWdYa1ZxM0xPM1JKVmVTMTB5SkpCRW5SZHZKZEtkSmVPSitpXC8wMVRoczJaa24rcDJxelE9PSIsIm1hYyI6IjMxZDNhNGI5OWMxZjQwZGFjMjViODJmYzM1YTMzNjE3Njc5MWY5ZDM2OTg4YmI1MmFlM2JmNTU1ZWEwNTY0ODkifQ%3D%3D; expires=Thu, 26-Jul-2018 15:57:32 GMT; Max-Age=21600; path=/
Set-Cookie: laravel_session=eyJpdiI6IktkbEJQMnRibVZcLzgrNGJwdEdiS25nPT0iLCJ2YWx1ZSI6IkZMSmErY1NUTGxmNEU1alJRRVBvZDA3aDc1UVhTK2dxUE1iVXNaZkdHNG5UQm9HZzZkTWh0WHBkRENIcGw5KzZrS1FlRnpSamplZ1duVW9aZk42QTZBPT0iLCJtYWMiOiI0YjMxNjA2NmJlYjE0NzQ3ZDc5NDNlZmM4ZGNiZjI4ZmRmMzcxZjIwMThmM2FhYjRiNjI0MTc1YzBhOTAyYmY1In0%3D; expires=Thu, 26-Jul-2018 15:57:32 GMT; Max-Age=21600; path=/; HttpOnly
Please provide us with the exact command that he uses and the output where more information is available.
Looking forward to your update.