Hi, I’m having trouble getting a new install of PRO to validate on my server. I’ve made sure I’m using the latest version of the theme and WP.
Can you login and take a look, please?
H
Hey H,
It seems that you are trying to use a different URL so kind update the URL attached to the license. See Secure Notes.
Hope this helps.
Hi Jade,
I did as you suggested and it hasn’t seemed to have made a difference. Any other suggestions most welcome.
Happy Friday,
H
Hello H,
Happy Friday as well!
I have done further checking and you have a Curl related limitation or issue:
cURL error 28: Operation timed out after 10001 milliseconds with 0 out of 0 bytes received
Using the error message above, you can contact your webhost. Here is a form letter you may use:
Hello [provider],
My WordPress installation is having a hard time making outbound HTTP requests. I’m using X theme and it makes a request to community.theme.co for setting up automatic updates. Here is the error message I’m receiving:
[screenshot, or copy/paste the verbose error message (see above regarding the &x-verbose flag)]
Could you please do the following?
– Ensure my site can reach this domain: community.theme.co
– Ensure cURL is working, and allow_url_fopen is enabled.
– Ensure PHP is configured with the latest CA Root Certificates.
– Check into the error message above.
Please advise on anything you discover. Thank you.
Please also see https://theme.co/apex/kb/connection-issues/ for more possible solutions.
Thanks.
Hi Jade,
My host has sorted that now - we’re all good!
Thanks for your help,
H
You’re welcome!
We’re glad we were able to help you out.
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