Hello - I recently changed the hosting plan on my client’s site in order to update the php. Once the site had migrated over, I was asked to re-validate the Themeco X License. As soon as I re-validated the license, the theme stopped working on the site. I’m not sure if I need to change a setting somewhere or what - help!
Hello @blkitty13,
Thanks for writing in! I have checked your site and there are 28 missing files. It is coming from myftpupload server. Please go to Settings > General and make sure that your Site URL is the same as your domain. If nothing is helping, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Regards.
Hi @blkitty13,
Did the issue resolve on its own? Can you provide more details of the original issue?
I don’t see your site missing 28 files now, its probably a caching related. Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating or migrating so that the code from the latest release is always in use. This will help you to avoid any potential errors.
Thanks,
Looks like the issue resolved itself, and I believe it was originally caused by server caching with my host. Thanks for your help!
Hey @blkitty13,
It’s good to know that the issue is now resolved. If you need anything else we can help you with, don’t hesitate to open another thread.
Cheers.
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