Validate X Theme - Blank Page

Hi I'm trying to Validate X Theme again after transferring the website to a new domain. I put in the validation key on my wordpress dashboard and hit enter but the page just goes blank. Been at this for an hour trying to follow tutorials, unlock the validation key in my account, edit and assign the new domain using the pencil icon... nothing is working.

Thanks for the help.

Hello Jacob,

Thanks for writing in! Hey There,

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look?

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Meanwhile, please see the secure note.

You may also check out this knowledge base article for validation troubleshooting:
- https://theme.co/apex/forum/t/troubleshooting-validation-connection-issues/201

Thank you.

Oh woops, sorry!

Hi Jacob,

It should be okay now, the cause of the issue is the installed wrong version of cornerstone which isn't compatible with your current theme.

Thanks!

Oh awesome Rad, thanks so much for taking care of that for me. Looks good.

You're most welcome!

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