Valid license won't activate

[tracybradgreen]

I purchased the X license for my new website. I set it up in a staging domain. After it was built I added the new domain. It now says " Your license of X is not validated . Place your Envato purchase code or Themeco license to unlock automatic updates, access to support, and Extensions. Learn more about product validation or manage licenses directly in your Themeco account."

However, when I enter the license code it successfully activates and says " Congratulations! Your site is validated. Addons are now unlocked."

[marc_a]

Hi Tracy,

Thanks for reaching out.

I suggest that you disable all your plugins first and then -re-validate your website. If the issue still persists, please give us the following information in a Secure Note.

• WordPress Login URL
• Admin level username and password

You can find the Secure Note button at the bottom of your posts.

Thank you.