V2 | 1.2.3 | Customizer Disappears and Deleted Content Remains + Gaps

Support
#1

Added a button to the new header. Deleted the button. Upon deleting the button, the text of said button turned red and remained on the page. Simultaneously, the customizer went blank. No longer have any controls.

Sidebar: To top it all off, I’ve done 3 fresh installs of v 1.2.0 v 1.2.1 v 1.2.2 and still literally can’t even add a v2 gap. Adding v2 gaps just shows up, and then the little element loading icon spins, and nothing happens. When deleting or removing that gap that isn’t working it just replicates itself over and over again.

This will take some getting used to but I’m sure we’ll all appreciate it as the next great leap for wp web design.

Plugins:
Loginizer

Hosting:
Siteground

Facepalm Moments:
Five

Excited Moments:
Sixty

1 Like
#2

Hello There,

Thanks for writing in! Is all of these happened after you have updated to the latest versions? After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

And since you are using SiteGround, could you please clear your site cache or temporarily disable the supercacher in your hosting panel? The SuperCacher is developed by SiteGround exclusively for their customers. It increases the number of hits a site can handle and boosts the website loading speed. The SuperCacher includes 4 different caching options for maximum optimization of your websites. You can access the tool by clicking on the SuperCacher icon in your cPanel.

For more information about this, please check it out here: https://www.siteground.com/tutorials/supercacher/supercacher_intro.htm

Hope this helps.