URGENT - Website completely messed up after Pro update - PLEASE HELP

[darryl_corp]

Dear team,

https://www.girisunyata.org/
My whole website is full of errors and things that don’t work / changed by itself after updating PRO. First I created separate topics but then it became so many I deleted them and now create this under one topic here to ask your advise on what’s wise to do next.

To list what issues I’ve discovered so far:

• mobile burger menu is misaligned + on some devices doesn’t work at all
• desktop menu drop down not working
• parallax images missing / not showing across whole website
• blog page and category pages not loading posts - stuck in loading position
• some elements not working correctly on pages (e.g. counter not running)

And probably the biggest problem of all:

• unable to edit existing pages / sections / rows / columns / elements in pro editor (the live preview shows blank pages + doesn’t reflect the already active CSS + can’t click or see a single thing)

Whats best to do? Move forward and fix these things / is this all fixable?
Or better to go back to previous version of Pro and wait until things get sorted out?

If that’s the case Is there any way to go back to the previous version of PRO? I really need my website to work I’m in the middle of a company launch!!!

I’m using a child theme and not sure how to re-instal the older stable version back onto my existing running website. Please help me with this if possible. Feel free to go in and do it for me if that’s quicker or advise me on how to do it. I’m not very technical, just a guy who’s building his own website.

I attached log in details.

Thank you for your help,
Darryl

[rrhode]

Definitely seems like they changed a lot of things alright and maybe they could have done some more testing but it is what it is now.

Did you have a child theme that modified styles or anything too? That might have to be updated. I’ve noticed some classic elements are broken and whatnot and things have to be patched up.

You can download an older version of Pro in your account on this site. Click your profile image on the top right above > Account > Licenses on the left side > Click your domain > You will see a stable version listed there at the top of the page for the old version.

Remember to make regular backups and a backup before updating anything since things like this happen. It also would be a good idea to test things on a copy of the site before updating the live site. Pro allows you to have a staging copy of your site so you can keep getting updates there as well.

[alexander]

Hi Darryl,

I’m sorry you’re having issues after updating. Could you please try the latest point releases (Pro 4.0.5) and let us know if you have any outstanding issues afterwards? Thanks!

[darryl_corp]

Thanks a lot @rrhode appreciate it!

@alexander and team,

Updated Pro to 4.0.6, updated all plugins, cleared cache in browser, hosting server and cdn and refreshed browsers on both chrome and safari, desktop and mobile.

ALL above described issues are still there. For sake of ease I’ll copy paste:

To list what issues I’ve discovered so far:

• mobile burger menu is misaligned + on some devices doesn’t work at all
• desktop menu drop down / submenu not working
• parallax images missing / not showing across whole website
• blog page and category pages not loading posts - stuck in loading position
• some elements not working correctly on pages (e.g. counter element stuck not running)

And probably the biggest problem of all:

• unable to edit existing pages / sections / rows / columns / elements in pro editor (the live preview shows blank pages + doesn’t reflect the already active CSS + can’t click or see a single thing)

I do use a child theme, but that is only for a slight change in WPML to get the language switcher in the topbar. Not sure if this has something to do with it and if or how to update that.

Btw, I’d prefer to push forward towards solving the issues rather than going back to previous versions.

Thanks again,
Darryl

[tristup]

Hi Darryl,

It seems that the 3rd party plugin SG Optimizer is the cause behind the issue, I went ahead and deactivate it temporarily and found it is fixed. Please check and report the plugin author on this, if you need to use the said plugin.

Please remember that we really don’t offer any support or investigation related to 3rd party plugins. Please let us know if you are having any further issues.

Thanks for understanding

[darryl_corp]

Dear @tristup ,

Thank you so much for looking at this, and impressive that you found the problem.
I reached out to Siteground and they went in and fixed the issue / incompatibility from their end. Seems the website is now working fine / normal again WITH the plugin active and working.

I can confirm that I can access and use the pro editor as well.

there’s one more “small” thing though. Of all the issues after the update there’s one left:

The hamburger menu button changed in alignment and I can’t get it right. On some mobile devices it’s on the top on some it’s on the bottom, whereas before it was nicely aligned in the middle next to the logo. In this way the logo doesn’t come down and the menu sits to the right of it aligned in the middle.

Now it pushes the logo down or up so the menu is super big in height. I haven’t changed the settings it just started doing this after the pro update.

Thanks,
Darryl

[prakash_s]

Hello Darryl,

To align the logo properly in mobile devices please add this CSS under X—>Theme Option -->CSS

@media(max-width:667px){
	a.x-brand.img {
	width: 50%;
}
a.x-brand img {
	max-width: 100%;
}
.x-navbar-inner {
	min-height: auto;
}
.x-btn-navbar {
	margin-top: 5vw;
}
}

The purpose of providing the custom CSS to show you how to add CSS code to your site. Writing custom CSS is outside the scope of our theme support. If you need more customization, you need to learn CSS and learn how to use the browser’s element inspector.

Hope it helps you.
Thanks

[darryl_corp]

yes it does. Thanks so much @prakash_s

Cheers

[rubin]

Glad to hear!