URGENT : This theme failed to load properly and was paused within the admin backend!

[Leonelli]

https://bigcheese.fr

I tried an update to the xpro theme and then the site revealed a critical error. I can’t access the site anymore, I’m forced to go through recovery mode. I try to delete the theme and reinstall it but nothing works, I keep coming back to the same error message : This theme failed to load properly and was paused within the admin backend !!!

What can I do?

Thanks in advance,
Lucas

[prakash_s]

Hello Lucas,

I tried to access your site but the given login details are not working on my end. Please recheck and send us again. In case you have not seen our theme update doc please have a look at it

How to Update | Themeco Docs

I would also recommend you please have a look at this doc as well.

How to Update | Themeco Docs

I would suggest you troubleshoot a few of the common issues before we investigate your settings.

1. Testing for Plugin Conflict
2. CSS/JS Customization
3. Version Compatibility
4. Disabling Cache
5. Child Theme

If it doesn’t work please add the below-given code into your wp-config.php for debugging setup and the error logged into the file name debug.log inside the wp-content folder.

You can let us know if you find any error that is related to our theme or theme bundled plugins. We can do further investigation based on that.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
//SET PHP INI DISPLAY ERROR FALSE
@ini_set( 'display_errors', 0 );

Please find the video that will help you to edit wp-config.php and add the above code: https://www.youtube.com/watch?v=3SDPTafEM8o

Please share the FTP details in the secure note so that we can debug it properly.

Thanks