URGENT: Site CSS not loading, and it looks really bad

Support
#1

Hi X Team,

Sorry to blow you guys up but I’m having a bit of a weird thing go on with my X stie:

So pretty much what is going on is when I signed on today I saw that the site was rendering really weird:

I had been working on my clients stuff for the past 2 days and hadn’t even been on my studio site so I haven’t made any changes or anything for the last time I checked it (and it was working then).

So it looks to me like the CSS isn’t loading correctly; although it could be any number of things doing this.

Just some trouble shooting that I have done. I looked it over and signed in and then went to the theme options and reloaded the page; this did seem to fix it on my work station so I was happy about that. Then I went to my laptop and loaded my site; it was broken there. So what ever fix I applyed it looks like it was only a local fix. I repeated the process on my lap top and sure enough the site rendered just fine. So I’m not sure what that mean’s other than if I load the site options it seem to fiix the problem.

Could you please check the site on your end and make and tell me what you find, is it working for you or not?

And finally if you need to get in there and fix something I have attached te follow log-in info for you:

#2

Hello @johnyct9760,

Thanks for asking. :slight_smile:

I checked the website and can confirm that the layout is broken. I checked the console and can see that multiple error messages, especially that the ethos.css file on present on the server. Please see screenshot.

  1. I see that you are using Cloudflare. Suggest you to clear Cloudflare cache and see how it goes.
  2. If above option does not work then you need to download a fresh copy of X Theme and from /wp-content/themes/x/framework/css/dist/site/stacks/ copy ethos.css file and upload in your server under same directory structure.

You can use FTP softwares like Filezilla to upload the file. Please take a look at following article to get started.

Thanks.

#3

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