Urgent question

Support
#1

Hi, i made some change (button text change and link) on my page,

however it doesnt show on other device and other people’s computer.

this is what i changed and how it looks on my computer - https://ibb.co/khTpeH
on other devie and other people’s screen - https://ibb.co/h3SbRx

please help me with this, it happened last time too but we need to open this site right at certain time.

Thank you.

#2

Hello @ykbaek,

Thanks for asking. :slight_smile:

I think it might be because of browser cache. I tried editing few elements and changes get reflected. Have recorded a screencast that you can take a look. https://cl.ly/1z1C3u073P0q

Thanks.

#3

Hello, thanks for the reply.

I thought the same thing too, but still on other people’s laptop it still shows the old version.

For example, now i removed the video on this page (kpopme.com/giveaway_1) - https://ibb.co/h8pjUH

But it still shows like this on other people’s computer - https://ibb.co/fzLPUH

i also changed my nickname shows to KPOPME, but it still says JK Shin.

help please.
Thank you.

#4

Hello There,

Since you have installed a caching plugin W3 Total Cache, please clear your plugin cache before testing your site. This can cause the changes to not take place on the front end. It will eventually show up when the cache regenerates, but it’s not ideal if you’re looking to see your changes immediately. Caching plugins are best to turn on only when you’ve finished building the site.

And the other people’s browser caches needs to be cleared too because it is displaying the old cache of your site in their browsers. Ask them to use private browsing mode (Incognito mode) and test again.

Please let us know how it goes.

#5

Hi RueNel,

thanks for the reply.

I did clear my plugin cache and tried ingonito mode… but it’s still same problem.

what should i do??

Thank you.

#6

Hi There,

I have checked your page and this is what I am seeing:

Please try to open the page in a private browsing mode using Firefox and see how it goes.

#7

If you click that NOW LIVE, CLICK TO ENTER NOW, what does it show?

it supposed to be like this - https://ibb.co/guS5oc
but all other people see like this - https://ibb.co/kKRF4H

Please let me know,

Thank you.

#8

Hey There,

If I click the link, this is what I see: http://prntscr.com/jb1ggb

This could just be a caching issue in other people’s browsers.

Hope this helps.

#9

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