Urgent problem page error

Support
#1

Hi there,
suddenly I’m unable to login to my wp admin, also under-construction plugin is not working so in both cases I have the same error:

Warning: require_once(): open_basedir restriction in effect. File(/data/web/virtuals/88701/virtual/www/wp-content/plugins/google-analytics-for-wordpress/includes/options.php) is not within the allowed path(s): (/data/web/virtuals/89257/virtual) in /data/web/virtuals/89257/virtual/www/domains/mojzubar.eu/wp-content/plugins/google-analytics-for-wordpress/googleanalytics.php on line 445

Warning: require_once(/data/web/virtuals/88701/virtual/www/wp-content/plugins/google-analytics-for-wordpress/includes/options.php): failed to open stream: Operation not permitted in /data/web/virtuals/89257/virtual/www/domains/mojzubar.eu/wp-content/plugins/google-analytics-for-wordpress/googleanalytics.php on line 445

Fatal error: require_once(): Failed opening required ‘/data/web/virtuals/88701/virtual/www/wp-content/plugins/google-analytics-for-wordpress/includes/options.php’ (include_path=’.:/data/web/virtuals/89257/virtual’) in /data/web/virtuals/89257/virtual/www/domains/mojzubar.eu/wp-content/plugins/google-analytics-for-wordpress/googleanalytics.php on line 445

Please help

Michael

#2

Something happened and it started to work.

Thanks

#3

Hi there sorry for misunderstanding but there is the same issue just out of blue. Yesterday was everything fine and now we are unable to login again.

Thanks
MIchael

#4

Hi MIchael,

Would you mind also providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

  • Link to your site
  • WordPress Admin username / password

Thanks.

#5

Of course.

Thanks

Michael

#6

Hi There,

I was able to install and activate the Google Analytics plugin without any issues.

Could you please have a look?

Thanks.