URGENT: LIVE site Samsung Browser rendering problem pro latest version

Support
#1

Hi, my client just informed me. Awful situation, that Google shows in the snippet that the “site was probably hacked” and renders lots of CCS before the header on Samsung native browser?!

Works fine on all other browsers, but not on Samsung native mobile browser HELP!

mbs-holding.at

Please get back to me ASAP after testing it with a few Samsung (native browser!) checking the source for any problems that might cause this.

Thanks.

Alex

#2

Hello @alex527,

Thanks for asking. :slight_smile:

I installed the Samsung Internet Browser from Android Play Store and can see few issues up there upon loading the website. Actually it’s not CSS but external links that is showing up. I am sharing few screenshots that you can take a look. https://cloudup.com/igApzVPTl-l

I also looked at the Google search results and it seems that the website security is compromised. I suggest you to please take a look at following resource to resolve the problem.


I would also suggest you to get in touch with hosting company for more insights and possible resolutions. Unfortunately, we won’t be able to assist you in this as it fall outside the scope of support we can offer considering we don’t have the required resources and admin privileges that your hosting company has.

Thanks for understanding.

#3

Hi Prasant,

Thanks, but how can I delete these many links that have been inserted and only (weird) show up in samsung’ browser, from within wordpress X & Pro?

I simply want to delete them! Where in the template could these have been inserted any hints/help would be much appreciated.

The client is angry and i’ll loose a follow up business with him and the entire business relationship is at risk now!

Thanks again

Alex

#4

Hi Alex,

The website seems to be suffering from spam links injection, I’ll list some of the resources that should help you cleaning your website in case you decided to do this on your own:

However, I recommend hiring someone to do the site cleaning process for you.

Thanks.

#5

Thanks Alaa, i got in touch with the managed hosting site provider and will inform the client to get his site cleaned. Since he did not sigh up for a security package, he should now pay the bill. Alas a shit situation to be in for both of us.

#6