URGENT! Images won't display

[LucyKeile]

Hey guys we launch tomorrow and my images won’t display on Safari works everywhere else

the site was migrated
I read about Better Search Replace

I have installed please help me I don’t know where to go to configure or how to configure.
Some people can see images on safari others can’t.
Why???

Please help me!

[jade]

Hello Lucy,

I checked the site that you linked on Safari and the images are displaying without any issues (see screencast link in secure note).

As your host has mentioned, it could be related to the image files on your site which is not part of the theme. If you have any plugin that you are using to optimize your images, please try disabling them.

[LucyKeile]

Thank you for your response @jade it means a lot.

Do you think this could be an operating system issue? I have disabled the Webp from Siteground and deleted all the files related - I opened my Wordpress dashboard on Safari and all images have a ? see attached

Via Safari I reuploaded the logo and started showing on home page - but not on gallery or news. why???
Do I have to reupload all images again since we disabled the webp?

[friech]

Hi Lucy,

Yeah, that is a possibility that the issue is specific only to your machine. I have check your Media library and homepage and I don’t see any missing images. If you have another machine please test it there.

Few things that you can do to investigate if the issue is really just on your machine with Safari browser.

• Clear cache and Deactivate all add-ons on your Safari browser.
• Try deactivating your Anti-virus/Internet Security for a while, sometimes, Anti-virus/Internet Security blocks site content.
• Re-install your Safari browser.
• Flush DNS cache and make sure you’re accessing your site via https:// protocol.

Let us know how it goes,
Cheers!

[LucyKeile]

Flushing Sucuri cache did the job. All my images are on Safari now.

I have a question when I install a plugin and activate - do they add files into my theme? I have deleted one plugin and I am nor sure I need to remove any files from my database.

[friech]

Hi @LucyKeile,

We can’t speak for all plugins, but when you say “do they add files into my theme?” it should not! Plugins should be adding files on their own folder.

Some plugins leave file residue after deleted (commonly I see this happening with caching plugins), but again we can’t speak for all plugins please contact your plugin support to confirm.

You can use a Database Cleaner plugin if you want to clear those residues.

Thanks,

[LucyKeile]

We have a Sucuri paid plan would they do these tasks, or database cleaner is better?

[friech]

Hi Lucy,

I know Sucuri is a security plugin, I’m not sure though if it removes residue from other plugins. Please contact their support to confirm.

Cheers,