Urgent : Cornerstone in conflict with website stack design

Hello,
Without any special action or modification, the website does not show anymore the Ethos stack design (Theme X) and all our settings.
When we desactive Cornerstone the design is back anew but of course the content of articles not visible anymore.
details in this link : https://recordit.co/zk3ZQa3bar

Please help with your advice

Hello @Kimamori,

Thanks for writing to us.

I checked the screen recording it seems that you are using the older version of the theme, it might be the causing the version compaitbility issue. Please make sure your theme,plugins, WordPress core and PHP version is updated as per our version compatibity page.

In case you have not seen the our doc of theme update pleae have a look at it.

Please note you must have a backup of your site files and database before updating the theme.I would also suggest you must purge all the cache so that the latest code renders properly. Or to be on the safe side it would be best to copy the live website to staging server and then update the theme there on the staging server.

Hope it helps
Thanks

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