Uploading template, error: the file is not properly formatted

[dgnovel]

Hello,

I am going to upload a template from my previous website to a new one. I have this error.
I have checked the file and it is working on another website.
I have checked the php version, it is updated
I have used a code for wp-config as well.
It didn’t work and i still have problem.

[jade]

Hi Mehdi,

Kindly go over the troubleshooting steps found in this link:

Common Issues | Themeco Docs

In case the issue persists, please provide us with the admin access to your site in a Secure Note:

Secure Notes

It is very common to need to share sensitive information with our staff such as login or FTP information. In order to keep this private, be sure to use the Secure Note button that you will find at the bottom of each reply.