Upgrading X Theme from v3.0.1 to v7.2.2

Support
#1

Shortcodes are not upgrading and are causing some of the design elements break.
Staging site w/ v7.2.2 installed: https://hsoultest.wpengine.com/

Long version: I am restoring a site from an old backup. The site has an valid X Theme licence but has not been updated since v3.0.1. I understand that since v4 the theme no longer uses the same shortcode framework. Do I need to upgrade to v4, then v5, then v6… etc for the shortcodes to upgrade gracefully?

Thank you for any help.

#2

Hi @John,

I checked the homepage of your website and the layout seems to be working correctly. Would you please kindly give us exactly which section of the website is not working correctly to take a look?

The only problem I see is that some of the images are not loading and that is because the images are trying to load from the address that I added in a secure note.

There is a / character missing from the address and that causes the issue. You might need to check the Settings > General menu to make sure that the Site and Home URL include the trailing /.

Kindly open up new threads for additional questions as it will help us to focus on each issue and give you better support which you deserve. Maintaining a long thread is harder and also it will be harder for the other customers to find the correct information if they have similar issues. You are always welcomed to reply to this thread to follow up on the same question.

Thank you.

#3

Hello and thank you,

Yes, the trailing backslash appears to be causing the problem, because it is missing on all of the includes.

However, I cannot add a trailing backslash to the Wordpress address url or the site url in the general settings like you mentioned. I have tried the same thing by changing the permalinks structure as well.
Does the theme add a backslash to the beginning? Is there a search and replace I can do?

Thank you

#4

Hi John,

You may try to install the Better Search Replace plugin then do the following:


    search for https://hsoultest.wpengine.comwp-content and replace it with https://hsoultest.wpengine.com/wp-content and
    search for https:\/\/hsoultest.wpengine.comwp-content it with https:\/\/hsoultest.wpengine.com\/wp-content

Hope this helps.

#5

Thank you for this idea, I ran the s&r and it solved my issue. Thank you for your help!

#6

We are delighted to assist you with this.

Cheers!

#7

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