Upgrade Issues

I cannot update cornerstone or the X-Theme. Cornerstone says this:

There is a new version of Cornerstone available. View version 2.1.7 details. Automatic update is unavailable for this plugin. It is all licenses and auto update should work.

X-Theme says this: You have version 4.4.2 installed. Update to 5.2.5 Validate X to enable automatic updates.

It is already validated.

HI There,

Thanks for writing in!

seems like you are having licence validation issue. Please provide us your website login details and the licence key in a secure note so that we can have a closer look.


I sent you the info. Thanks.

Hi there,

Kindly also provide the URL of your site.

For the meantime, please revoke the validation of the theme and try validating the theme again.

Sent login information, thanks.

Hi There,

Unfortunely the credentials dont seem to be working.

Upon further investigation, you are a few versions behind on your X Theme.

At this time let´s perform a manual update.

Please backup your website and follow these steps:

  1. Revoke your License from Wp Admin | X Section and also remove it from your license page on Themeco.


  1. Temporary disable any caching plugins and purge all your server cache.

  2. Delete both X theme (/wp-content/themes/x) and Cornerstone plugin (/wp-content/plugins/cornerstone) by connecting to your FTP (your settings will be saved in the database)

  3. Download the latest copy of X and upload it to your themes folder via FTP OR you can upload the x.zip via Appearance -> Themes section.

  4. Latest version of Cornerstone will be installed automatically when you head over X tab of your dashboard. Now you try validating your X theme again and then try to install any other extension and it should function properly.

Let us know how it goes.

Try now. Thanks.

Let us know how it goes.


Can you take a look, did you try the credentials?

Revoking and re-adding seemed to work.

Great! It’s good to know that it is working now.
If you need anything else we can help you with, don’t hesitate to open another thread.

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